Privacy Policy

Our Commitment to Your Privacy

U4U Wellness Center (“we”, “our”, or “us”) is committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your information when you visit our website or engage our services.

Information We Collect

We may collect the following types of information:

• Personal identification information (name, email address, phone number) when you submit our contact form or book a session.
• Usage data such as pages visited and time spent on the site, collected anonymously through analytics tools.
• Any information you voluntarily provide when communicating with us via WhatsApp, email, or phone.

How We Use Your Information

We use the information we collect solely to:

• Respond to your enquiries and schedule appointments.
• Provide and improve our mental health services.
• Send you relevant updates about our services (only with your consent).
• Comply with legal and ethical obligations as required by the Kenya Counsellors and Psychologists Board.

Confidentiality of Therapy Sessions

All information shared during therapy sessions is strictly confidential. We adhere to the ethical guidelines set by the Kenya Counsellors and Psychologists Board. Confidentiality may only be broken in exceptional circumstances, such as when there is a risk of serious harm to yourself or others, and we will always discuss this with you openly.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our contact forms use secure, encrypted transmission (HTTPS), and data is processed through reputable third-party services that comply with international data protection standards.

Third-Party Services

We use Formspree to process contact form submissions securely. We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to trusted service providers who assist us in operating our website and conducting our business.

Your Rights

You have the right to access, correct, or request deletion of your personal information at any time. To exercise these rights, please contact us at [email protected].

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: